Terms and conditions
These Terms and Conditions apply to all agreements in relation to the apartment, located Rock Bay II, Manilva, Spain. The two parties will be referred to as ‘Homeowner’ and ‘Tenant’.
1. Reservations
The Homeowner will only accept reservations from people aged 18 years and older. This person is called the "tenant". The homeowner reserves the right at all times - without explanation - to refuse a booking. The homeowner will confirm the booking within 10 days by email or by post. The written confirmation and invoice must immediately upon reception be checked for accuracy by the tenant. Possible or alleged inaccuracies must be disclosed within 10 days in writing, by e-mail, and before the arrival. If the tenant is within 10 days after the reservation not in the possession of a written confirmation and invoice, then the latter must immediately contact the homeowner.
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2. Bookings for groups
One person of the group is always liable for all matters concerning the group.
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3. Rate
3.1The rates on the website
and on all other websites advertised, or in all brochures are not binding: homeowner reserves the right to modify these prices. When booking, the tenant is informed of the current rate. The rate mentioned upon confirmation is binding. After the confirmation is sent no claims on price discounts and / or special offers can be made.
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3.2 The rate includes:
- water consumption
- Standard consumption of electricity (there is no gas)
- Access to the pool and play area at Rock Bay II
- TVA
- Tourist Tax
Not included in the rate:
- Excessive electricity and / or water consumption (above the normal) use may be charged.
- any made phone calls
- Meals, personal costs, etc
- Transport
3.3 Invoice
Following amounts will be mentioned on the invoice:
- a calculation of the total costs
- a deposit of 30%
- the remaining amount of 70%
The homeowner is obliged within 21 days after departure of the tenant, to notify the tenant of any outstanding costs ( damages, extra cleaning costs, etc)
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4. Pets
Pets are not allowed.
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5. Payments
5.1 Upon confirmation of the booking. A deposit of 30% of the invoice will be required to secure your reservation with the balance to be paid at least 30 days before the arrival date.
5.2 In case of late or incomplete payment, the homeowner is entitled to terminate the agreement unilaterally by means of a letter or e-mail to the tenant. A termination fee of 30% of the booking amount is charged; at more than 30 days before the planned arrival an equal to the total booking amount is charged. paid deposit or balance will be deducted from the charges. If nothing is paid are above amounts are charged.
The payment of subparagraphs 5.1 and 5.2 must be submitted within 14 days after date of invoice in the possession of the homeowner.
6. Modifications
6.1 If the tenant, after the booking, wish to make any changes the homeowner is not obliged to comply. It is at the discretion of the homeowner whether, and to what extent, the tenant proposed changes are accepted.
6.2 When a change to a cheaper period or a (partial) cancellation within a period of 8 weeks to arrival, the tenant has to pay never the less the full booking amount. This does not apply if the tenant prolongs his stay.
6.3 If the tenant would like to book an additional period or book the apartment in a more expensive period the tenant must pay the additional cost within 14 days.
In principle, changes within 3 weeks prior to arrival are no longer considered.
7. Cancellation
7.1 In case of cancellation for any reason, of more than 55 days before arrival, 30% of the rental amount with a minimum of € 150.00 will be charged.
7.2 . If canceled for any reason, within 30 days of arrival, the full rental amount will be charged.
7.3 . In case of premature termination of the stay, whatever the reason, the full booking amount will be charged.
7.4 All cancellations need to be done in writing. Revocation is then no longer possible. Early departures will not be refunded. Premature departure will be reported immediately to the homeowner or the representative.
8. Arrival and departure
8.1 Arrival Procedures:
Upon arrival, the tenant must notify the homeowner or representative. The tenant may enter the apartment from 4 PM, the tenant receives the key.
8.2 Departure Procedures:
On the day of departure the tenant leaves the apartment before 10 AM and the key will be handed over in person to the homeowner or representative (unless otherwise agreed). The tenant will make sure that:
- all dishes are clean and in the cabinets
- garbage drop off in the municipal receptacles
- moved furniture (indoor and outdoor) is back in the right place
Remember to: put all garbage in trash, no dirty dishes, no dishes in the dishwasher, oven and microwave oven cleaned, and tidy
9. Regulations
In case of house rules the homeowner will provide these present in the apartment. The tenant will comply to these regulations without exception.
Tenants who cause such nuisance or trouble, can be asked to leave and will not be able to continue their stay. All resulting costs shall be for the account of the tenants.
- It is not allowed to smoke inside the apartment
10. Force majeure
Force majeure on the part of the homeowner for the performance of the contract, in whole or in part, circumstances beyond the control of the homeowner, can include eg: threats of war, personnel strikes, blockades, property sold, fire, floods and other disruptions or events.
In case the homeowner is (temporarily) unable to perform the contract in whole or in part due to force majeure, the tenant receives within 14 days a proposal for other accommodation / other period.
The tenant can reject this proposal. This shall be done within 14 days of reception of the proposal. In that case, the homeowner may terminate the agreement with immediate effect. The tenant is then entitled to the reimbursement of the already paid (portion of the) rent. The homeowner will not be obliged to pay any compensation for any (consequential) damages.
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11. Liability
11.1 The homeowner is not liable for:
- theft, loss or damage of any kind during, or as a result of, the stay
- Break down or becoming inoperative or technical equipment
- injury or death resulting the use of equipment, swimming pool, playground, estate and / or property.
Children are fully supervised by their parents and are at all times liable for. They may never unaccompanied entering the pool area!
- Force majeure caused nuisance for example sound or less view outside.
11.2 The tenant and those who accompany him or her, are liable for all loss and / or damage to the property of the homeowner and any third party as a direct or indirect result of their stay, whether caused by acts or by themselves or by a third party who they brought on the domain or in the holiday home; or any damage caused by any animal they brought during their stay.
11.3 When the holiday home is not used correctly and / or incorrectly left behind additional rental and or cleaning costs me be charged. The tenant will receive an invoice with these additional costs (they may also be deducted from the deposit).
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12. Complaints
Despite all good intentions of the homeowner the tenant can have a legitimate complaint. This complaint should be communicated promptly to the homeowner or representative, so the homeowner can solve the problem immediately. The owner has an obligation to try and solve the problem, but can’t be held liable if no solution is found. The homeowner will do her utmost best.
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13. Photos
If the tenant or those who accompany the latter are recognizable on any photo that was taken or send by mail, the consent to the use of the photograph in any publication is given, even if he / she is in the picture is recognizable.
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14. General
Your contact party: R. Arreaza
Correspondence can be sent the above address or rockbaymanilva @ gmail.com
Payment of the deposit implies consent with the terms and conditions.
We wish you a pleasant stay!
Last update 16/02/2013